Shipping policy
FALCON GARAGE LLC SHIPPING POLICY
Last Updated: August 29, 2026
ORDER PROCESSING
In-stock orders are normally processed within 1–2 business days, excluding weekends and holidays. Processing time is separate from carrier transit time.
Special-order, backordered, customized, or supplier-direct products may require additional processing time. We will contact you if a significant delay affects your order.
SHIPPING DESTINATIONS AND RATES
Falcon Garage LLC ships to eligible addresses within the United States. Available shipping methods, estimated delivery times, and applicable charges are displayed at checkout.
Shipping estimates are not guaranteed. Carrier delays, severe weather, holidays, incorrect addresses, and other circumstances outside our control may affect delivery.
FREE SHIPPING
Eligible orders with a merchandise subtotal of $150 or more after discounts and before taxes may qualify for free standard shipping.
Free shipping does not apply to wheels, tires, complete suspension systems, oversized or unusually heavy products, freight shipments, special-order items, or products identified as excluded. These items may require a separate shipping quotation.
OVERSIZED AND FREIGHT ITEMS
Large or heavy products may require freight or special handling. We may contact you after an order is placed to confirm shipping availability, delivery requirements, and any additional charges before processing the order.
LOCAL PICKUP
Eligible orders may be picked up at:
Falcon Garage LLC
2176 Cleveland Avenue
Columbus, OH 43211
Please wait until you receive confirmation that your order is ready before arriving. A valid photo ID and order confirmation may be required at pickup.
INSTALLATION AT FALCON GARAGE
Installation services are available for eligible products by appointment. Purchasing a product does not automatically schedule installation or include labor unless clearly stated in the product listing or order.
Please contact Falcon Garage LLC to confirm compatibility, labor charges, and appointment availability.
ORDER TRACKING
When tracking is available, it will be sent to the email address or telephone number provided with the order. Tracking information may require additional time to update after the shipping label is created.
ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate delivery address. Contact us immediately if an address needs to be corrected. We cannot guarantee that an address can be changed after an order has entered processing or been shipped.
DAMAGED, MISSING, OR INCORRECT ITEMS
Inspect your shipment promptly upon delivery. Visible damage, missing items, or incorrect products must be reported within 48 hours of delivery.
Please retain all packaging and send your order number, photographs of the package, shipping label, damage, and affected product to falcongaragellc33@gmail.com. Do not install or use a damaged or incorrect product before contacting us.
LOST OR DELAYED SHIPMENTS
Falcon Garage LLC will assist with eligible carrier claims, but we are not responsible for delays caused by the shipping carrier or circumstances outside our reasonable control. An order is not considered lost until the carrier’s applicable investigation period has passed.
RETURNS
Returns are governed by our Return and Refund Policy. Shipping charges are non-refundable unless required by law or the return results from an error by Falcon Garage LLC.
CONTACT US
Falcon Garage LLC
2176 Cleveland Avenue
Columbus, OH 43211
Email: falcongaragellc33@gmail.com
English: (614) 477-5888
Spanish: (786) 443-0999