Refund policy
RETURN AND REFUND POLICY
Falcon Garage LLC accepts eligible product returns requested within 30 calendar days after delivery or pickup.
RETURN ELIGIBILITY
To qualify for a return, the product must be unused, uninstalled, unmodified and in its original condition and packaging, with all hardware, instructions, labels and accessories included. Proof of purchase is required.
Customers must contact Falcon Garage LLC and receive return authorization before shipping or delivering a product. Items returned without authorization may be refused.
RESTOCKING FEE
Eligible returns are subject to a 20% restocking fee. This fee is deducted from the approved refund and helps cover inspection, processing, repackaging and loss of product value. The restocking fee does not apply when Falcon Garage LLC shipped an incorrect item or when an item arrived damaged and the claim is approved.
NON-RETURNABLE ITEMS
The following items are not eligible for return:
• Installed, used, damaged, altered or modified products
• Electrical or electronic components
• Opened fluids, chemicals, cleaners or maintenance products
• Wheels or tires that have been mounted, balanced, installed or driven on
• Custom-made, custom-configured or special-order products
• Clearance items, gift cards and items marked Final Sale
• Labor, diagnostic services, installation services and completed automotive services
• Deposits and special-order payments where identified as non-refundable before purchase
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Inspect your order immediately after delivery or pickup. Report shipping damage, missing items or an incorrect product within 48 hours by contacting Falcon Garage LLC and providing the order number, photographs and a description of the issue.
Do not install or use a product that appears damaged, defective or incorrect. Installation or use may affect return eligibility.
Manufacturer warranty claims are subject to the applicable manufacturer’s terms and approval. Falcon Garage LLC will reasonably assist customers with eligible warranty claims but does not control the manufacturer’s decision or processing time.
RETURN SHIPPING
Customers are responsible for return shipping costs for ordinary returns. Original shipping charges are non-refundable. If Falcon Garage LLC confirms that an incorrect item was shipped or that an item arrived damaged, Falcon Garage LLC will provide appropriate return instructions.
Customers are responsible for securely packaging returns. Falcon Garage LLC is not responsible for products damaged or lost during return shipping.
REFUNDS
Approved refunds are issued to the original payment method after the returned product has been received and inspected. Please allow 7–10 business days after approval for processing. Banks and payment providers may require additional time to post the refund.
ORDER CANCELLATIONS
Cancellation requests must be submitted before an order is processed, ordered from a supplier or shipped. Custom, special-order or supplier-processed items may not be cancellable. Any applicable cancellation charge or non-refundable deposit will be disclosed before purchase.
CONTACT
Falcon Garage LLC
2176 Cleveland Avenue
Columbus, Ohio 43211
Email: falcongaragellc33@gmail.com
Phone: (614) 477-5888
Nothing in this policy limits any consumer right that cannot legally be waived.